Please don’t buy something from RetroZone (like the SNES or NES Powerpack) !!! They rob you !!! I can prove you that they are not honest, they keep your cash and they never send the products ! Follow my advice...
Quote:
I can prove you that they are not honest, they keep your cash and they never send the products
So all the people here (including myself) who have the NES PowerPak didn't get them from RetroZone? We all made them ourselves..?
mumbly wrote:
Please don’t buy something from RetroZone (like the SNES or NES Powerpack) !!! They rob you !!! I can prove you that they are not honest, they keep your cash and they never send the products ! Follow my advice...
I've bought the NES and SNES PowerPacks, CopyNES USB and all of them go to me in less than a week...
mic_ wrote:
Quote:
I can prove you that they are not honest, they keep your cash and they never send the products
So all the people here (including myself) who have the NES PowerPak didn't get them from RetroZone? We all made them ourselves..?
No, we're obviously lying and are all part of the sinister RetroZone conspiracy to rob customers.
I am starting to think mumbly may be someone from NeoFlash trying to get people not to buy from RetroZone. NeoFlash has announced many products, but have taken years to come up with updates. The MD Myth cart took 3 years to finally come out.
Anyways, I and 2 others I know bought from Retrozone with no problems at all and I think the PowerPaks are awesome products. I hope to see more from Retrozone!
RGB_Gamer wrote:
I am starting to think mumbly may be someone from NeoFlash trying to get people not to buy from RetroZone.
After checking the IP, it appears to be through an ISP in France. Assuming it shipped, maybe it's lost, or someone in customs decided to keep it (officially, or by stealing it). That sucks though.
mumbly: Try contacting your local customs office. It's worth a shot..
Yeah I'm in the US and had no issues with RetroZone.
Personally I plan on skipping this one as I can't justify the expense since work is slowing down but I would get a N64 version if it where to mysteriously appear some time in the future.....[/hint hint]
Dear all,
Thank you for your replies and interest related to RetroZone. It's better to do that via forum and IRC than sending email to RetroZone because it would be like throwing a bottle in the ocean.
I'm located in France and I think that a quality of service is the key to satisfy the customers.
The proff of my issue :
ORDER #714 that I did 6 months ago ! I'm used to order in USA !!!!
First, they send me the wrong product.
Next, they ask me to send back the wrong product in USA by paying the shipping cost twice (one time for the order, one time to send back the product in USA). Of course, I did that.
After, I received back the package with the wrong product because they gave me a WRONG ADDRESS ! I've paid EUR 13,- more to get this wrong product back to me ... Grrrrr !
Since 4th August, I've send all pictures, all shipping cost, emails, ... and asking for a refund ! I've never get any answers. They keep my money and kick my ass !
How this shop can sell with a so nasty service !
mumbly wrote:
After, I received back the package with the wrong product because they gave me a WRONG ADDRESS
The address was correct. Maybe someone else with an order pre Sept can confirm the 343 Ulmer Ct address. Unfortunately it doesn't look like archive.org saved that page, but someone else
posted it. My address changed in Sept but is always in the FAQ.
mumbly wrote:
I've never get any answers.
You never responded why the package was returned, if it made it to the USA, or if you were going to send it again. At least it shows international shipping isn't 100% guaranteed from anywhere...
It's the second person in 2 days I see complaining about customer service at RetroZone.
They were both overseas. I'm from Norway and ordered SNES Powerpak 3 days ago. *Halp*
Don't fret. It took a little while but my NES Powerpack DID arrive safe and sound here in old Blighty.
For shipping stuff to Europe, I don't bother with standard USPS. I actually spend the extra money to go with Express Mail International, or I go with Global Express Guaranteed.
The reason is that 1) the packages come with tracking numbers (internationally), 2) make it through customs quicker, 3) are handed off to local postal services once they arrive in the country of destination.
I ship stuff to Canada, Sweden, Norway, South Africa, and Japan fairly often (Scandinavia is the most common), and it's the only way I'll do international shipments.
I think Koitsu's idea is a good one. I think it's worth it even though the cost of shipping certainly goes up to pay for express tracked and insured delivery particularly for any idea over a certain amount such as the PowerPAK. I'm sure RetroZone could do that for international buyers if they were willing to pay for the better shipping option.
bunnyboy wrote:
mumbly wrote:
After, I received back the package with the wrong product because they gave me a WRONG ADDRESS
The address was correct. Maybe someone else with an order pre Sept can confirm the 343 Ulmer Ct address. Unfortunately it doesn't look like archive.org saved that page, but someone else
posted it. My address changed in Sept but is always in the FAQ.
You are such a bad lyer ! You send me the address by email (do you want me to send you a copy of your email again ?).
I've paid twice the shipping cost ! First was sent to your wrong address you gave me, and second was sent to get my package back. So do you want me to send you the invoice for that !!!
mumbly wrote:
I've never get any answers.
bunnyboy wrote:
You never responded why the package was returned, if it made it to the USA, or if you were going to send it again. At least it shows international shipping isn't 100% guaranteed from anywhere...
LOL !!!! I warned you in July 2009 and please check your email inbox from August 4th and you will read my answer with attached pictures !!! Do you want me to post that on this forum and also others discussion forum to prove how you consider myself and your customers ?
I'm fade up with your false comments, and it's not fair what you have done to me and probably you do to other people.
I WILL NEVER STOP ANNOYING YOU. EVERYBODY HAS TO KNOW THAT YOU ARE NOT PROFESSIONAL AND YOU STEAL HONEST PEOPLE !
He steals honest people huh? (well always better then lying people) But really......I'm sure this was just a mix up. Just because you had this misfortune doesnt mean it happens to everyone. (altough from what i've seen over the years bunny could try and improve his customer service slightly)
MottZilla wrote:
I'm sure RetroZone could do that for international buyers if they were willing to pay for the better shipping option.
But nobody will ever pay that, because they always expect packages to make it no problem. For a box, priority mail from here to Europe is $13 while Global Express is $59+. Put that on a website and it will never be chosen.
mumbly wrote:
Do you want me to post that on this forum and also others discussion forum to prove how you consider myself and your customers ?
Sure! Post the pictures from your Aug 4th email. Your "retroback4.jpg" photo will show I did not give you an incorrect address. This is why, on Aug 6th, I asked you why the package was returned, if it made it to the USA, and if you were going to send it again. Didn't get a response then, and still haven't now.
bunnyboy wrote:
mumbly wrote:
Do you want me to post that on this forum and also others discussion forum to prove how you consider myself and your customers ?
Sure! Post the pictures from your Aug 4th email. Your "retroback4.jpg" photo will show I did not give you an incorrect address. This is why, on Aug 6th, I asked you why the package was returned, if it made it to the USA, and if you were going to send it again. Didn't get a response then, and still haven't now.
It's a such a surprise for me that suddenly you remember something ! All people within this discussion group can see how you consider your customers.
First, I've never received any answers from you August 6th. If you did that, please send me again this email. Moreover, my email from August 4th was really clear :
" [...] The package that I send you back from France at the address you gave me, has been returned back to me and I paid more 13,15 Euros to keep it back !!!!
PLEASE, send me back my money or give me a REAL address to send you back the product. [...]"
Do you think that I'm so stupid to pay a third time for your mistakes !
If you had done your job properly I would not be here "moaning and pissing"...as you describe myself on 8bitcollective.
You are such a boor ! Your main interest is money !
Now, find the best solution, and try to be clever for one time, instead asking me paying again and again for your mistakes.
mumbly wrote:
Moreover, my email from August 4th was really clear:
Weren't you going to prove I lied and gave you a wrong address? Oh wait, your picture shows I didn't.
mumbly wrote:
The package that I send you back from France at the address you gave me, has been returned back to me
That doesn't say why it was returned (undeliverable, unclaimed, refused, address unknown, etc), or how far it made it (France customs, USA customs, my front door, etc), or if you would be sending it again.
mumbly wrote:
I would not be here "moaning and pissing"...as you describe myself on 8bitcollective.
I actually don't know what that is... IRC channel?
Afaik the person who said that is not bunnyboy.
Honestly it sounds like you got screwwed by the mail and are blaming RetroZone as if they are the post service. Your postings here are not making people weary of RetroZone thanks to the way you are going about this. You seem far more concerned about bad mouthing RetroZone in public than attempting to resolve your situation.
bunnyboy wrote:
mumbly wrote:
Moreover, my email from August 4th was really clear:
Weren't you going to prove I lied and gave you a wrong address? Oh wait, your picture shows I didn't.
mumbly wrote:
The package that I send you back from France at the address you gave me, has been returned back to me
That doesn't say why it was returned (undeliverable, unclaimed, refused, address unknown, etc), or how far it made it (France customs, USA customs, my front door, etc), or if you would be sending it again.
mumbly wrote:
I would not be here "moaning and pissing"...as you describe myself on 8bitcollective.
I actually don't know what that is... IRC channel?
! Sorry, but I'm not used to work for US Post Office !
On picture "retroback2.jpg" have you noticed in french "RETOUR" that means "RETURN" !!!
Is it so hard for you to accept that you have sent the wrong product (see my email from July 21st !!!) : a "Wii RetroPort SNES" instead of my real and unique order : "1 x NES PowerPak" !
Do you want a picture once again ? It would be fun to see your quality of service...
Please be honest !!!!!!!
Send me my order + 13,15 Euros. I will send you back the wrong product ("Wii RetroPort SNES") after receiving my order that I PAID FOR.
MottZilla wrote:
Honestly it sounds like you got screwwed by the mail and are blaming RetroZone as if they are the post service. Your postings here are not making people weary of RetroZone thanks to the way you are going about this. You seem far more concerned about bad mouthing RetroZone in public than attempting to resolve your situation.
Sorry Mottzilla, do you think that i shall solved this issue ?
For your information, I have suggested a lot of solution and I've never get a satisfied answer. They ask me to pay again and again....
All I suggest is that you maintain focus on a desire to resolve your issue with RetroZone. I do not know your situation exactly but I don't see it being resolved by telling us (people of Nesdev) of the situation and bad mouthing RetroZone and a member of Nesdev. I do hope you can resolve your situation however I don't believe you will if you simply demand something from RetroZone.
Well I had to play $30 of import taxes in addition to the $20 port, and I can't really complain. It's not like if we had a choise between a lot of different powerpaks to buy.
Wow, this thread really needs some trimming for sure. (I.E. All these BS posts attacking BunnyBoy)
mumbly wrote:
On picture "retroback2.jpg" have you noticed in french "RETOUR" that means "RETURN" !!!
The US Postal Service, as far as I know would normally supply a reason for the return (insufficient postage, invalid address, etc.). Just don't accuse bunnyboy or anyone of being a thief, when it's 99.9% sure to be an honest mistake originally (yet compounded by an unhelpful, vague note from the post office). For one person, or a small company, it's a lot of work to design, manufacture, ship, and provide support all at the same time..
I'm trying to help you out here, but my advise would be to visit your post office in person, have them ship it for you (so you know all the export paperwork is there and right procedures are followed). If you don't get a refund for your shipping then, then you've got a very valid complaint. I'm just pointing out that it's a rare and exceptional company that will ship a product without receiving a return first.
Mistakes happen, and that's a really crummy situation, especially considering that the postage costs are surely exceeding the value of the wrong product you received. I'm assuming Retrozone wants it back.
Memblers wrote:
mumbly wrote:
On picture "retroback2.jpg" have you noticed in french "RETOUR" that means "RETURN" !!!
The US Postal Service, as far as I know would normally supply a reason for the return (insufficient postage, invalid address, etc.). Just don't accuse bunnyboy or anyone of being a thief, when it's 99.9% sure to be an honest mistake originally (yet compounded by an unhelpful, vague note from the post office). For one person, or a small company, it's a lot of work to design, manufacture, ship, and provide support all at the same time..
I'm trying to help you out here, but my advise would be to visit your post office in person, have them ship it for you (so you know all the export paperwork is there and right procedures are followed). If you don't get a refund for your shipping then, then you've got a very valid complaint. I'm just pointing out that it's a rare and exceptional company that will ship a product without receiving a return first.
Mistakes happen, and that's a really crummy situation, especially considering that the postage costs are surely exceeding the value of the wrong product you received. I'm assuming Retrozone wants it back.
You are free to say what you want.
I'm just telling what happen to me and just warn people that this person is not honest.
If you want to find excuse for this person and to be on his side, it's your choice. But it's the wrong side !
In my country and as far as I know, in the USA, thieves are punished ! My only defense is to denounce the facts and hope that there will be no more victims.
Dude, it would help if you stopped calling him a thief at every possible moment. Basicly what you're saying is just because there was a mix up with you he's out to rip off everyone. There's plenty of people who did receive their packages ect. He's not out to rip anyone off.
Most countries also require you to present evidence when you accuse someone of a crime. And a person's word should not count as decisive evidence, so you can't just keep saying "He stole my money!" and expect us to believe that bunnyboy did this to you on purpose, especially since many of us on this forum have been doing business with him without problems.
On the other hand, your word _should_ have been enough when you first told him about the returned package. I can't really tell if that was the case since I haven't seen any evidence produced by either side - and really, this is something that should be between the two of you. If you truly believe the things you're saying about him then I have to say that you come off as a bit paranoid. What happened was most likely that he sent you the wrong product by mistake, and then the two of you failed to resolve the error because of bad communication.
My solution if I were bunnyboy would've been to refund you right away for whatever it was that you bought to begin with. And _if_ you also wanted a refund for the shipping charges you'd have to send the incorrect item back and make sure you get proper documentation from the post office (receipts etc).
Hey dude cute pm you send me:
Quote:
Hi Jeroen,
Honestly, do you think that a person that takes you more than $150 is not a thief ? Shall I call RetroZone an "angel"...
I let you think about that...
Greetings.
Again.....i'm pretty sure bunny didnt do it on purpose. That alone doesnt make him a thief. (It's possible he has shitty customer service but that doesnt make him a thief)
Jeroen wrote:
Hey dude cute pm you send me:
Quote:
Hi Jeroen,
Honestly, do you think that a person that takes you more than $150 is not a thief ? Shall I call RetroZone an "angel"...
I let you think about that...
Greetings.
Again.....i'm pretty sure bunny didnt do it on purpose. That alone doesnt make him a thief. (It's possible he has shitty customer service but that doesnt make him a thief)
Nice from you
Anyway, it's your point of view.
May I ask you $150 as a donation.
You seem to miss the point........he didn't do it on purpose, that doesnt make him a thief. Say an apple drops into your bag at the supermarket by accident. Does that make you a thief if you take it home? No, however the apple doesnt belong to you and you should take it back.
Jeroen wrote:
You seem to miss the point........he didn't do it on purpose, that doesnt make him a thief. Say an apple drops into your bag at the supermarket by accident. Does that make you a thief if you take it home? No, however the apple doesnt belong to you and you should take it back.
Let's say :
You pay for a dozen apples (not ipod of iPhone
, just apple). You go home and you get a banana ! You do agree to give back the banana because you pay for dozen apples, but... you come back home with your banana again !
Questions
: how much it cost you to pay, going home, going back to the shop, going home... wrting letters, calling, suggesting solution...
Response
: A lot !!!
Anyway, I respect your point of view.
Ya exept the banana never arrives at the supermarket cause you send a dude to bring it but you told him to bring it to the OTHER supermarket and they send it back.
Jeroen wrote:
Ya exept the banana never arrives at the supermarket cause you send a dude to bring it but you told him to bring it to the OTHER supermarket and they send it back.
Wahooo... It's a conspiracy !
Two get rich : the shop and the delivery service company
And youself.. you loose in both side with your cash.
Well YOU gave the delivery boy the wrong adress......so where the fuck did you get that?
Jeroen wrote:
Well YOU gave the delivery boy the wrong adress......so where the fuck did you get that?
I don't want to repeat the story... but it was not a wrong address. It was the one give me their cutomer service ! Weird no ? I'm definitely in Twilight Zone !
I moved the thread to here not as matter of censorship, but due to the off-topicness of it.
Jeroen: Please don't antagonize.
Quote:
In my country and as far as I know, in the USA, thieves are punished ! My only defense is to denounce the facts and hope that there will be no more victims.
Yes, as I had mentioned in another thread, something like this, when done intentionally, is considered "mail fraud" and is punished harshly by the federal government (think FBI, or Postal Inspectors, who have a similar feared reputation). Most crimes are covered by state laws, but since mail covers state lines, it's different. A little US law lesson, if you were interested.
No one who is sane would court that kind of trouble (so I believe it had to be a mistake), and no one wants to be out of their money either, so I'm hoping to see this resolved.
Quote:
Jeroen: Please don't antagonize.
Sorry I got carried away.
Ok.. I ordered the SNES Powerpak a week ago. Joined #nesdev. First thing I notice is a .fi guy complaining about a package that never arrives. Allrighty, shit happens.
Then we have Mumbly complaining about wrong product shipped to him. He tries to ship it back to the US, but wrong adress. Pissed because he has to pay the shipping costs once more. I start to.. hmmmmmmmmm weeeeeell.
Then I google 'SNES Powerpak reviews' .. and start reading
http://www.vintagecomputing.com/index.php/archives/340.
3 people complaining about customer service.
I'm not trying to bash bunnyboy, but.. It's getting more and more clear to me there's something lacking in the customer service arena at retrousb.
Seems to me, IF something goes wrong, you'll have a hard time trying to fix it because of the lack of communication. *Crossing fingers*
That I can actually get behind. I've heard several stories of shitty customer service over time. Just implying he does it on purpose is taking it a bit far.
If it makes you feel any better, it's generally the case on forums and such with any hardware/software that people having problems with it tend to be the ones who post about it. If it works out for someone, they'll just spend their time using it rather than talk about things being as expected. So it's very normal to see disproportionate numbers of negative posts for a popular product, especially a complex design that can be a little, um, precarious without widespread testing "in the field".
Also with Retrozone being a small operation, I'm sure it's easy for them to be overwhelmed when a major issue turns up. Seems to be the case right now too.. on the SNES forum, Jagasian just mentioned that SNES PowerPak shipments are on hold due to a compatibility issue.
A similar deal happened with the NES PowerPak also after it's release, when people had to send it back in to have some resistors added to the board. That seemed to be handled well enough.
Reasons like this is why I try to not be the early adopter of something as complex as this.
Heck, I still haven't ordered an NES PowerPak, which surprises myself sometimes. But that's probably more because I'm saving my NES monies up for my own hardware designs, I can use every dime that I've got.
Memblers wrote:
But that's probably more because I'm saving my NES monies up for my own hardware designs, I can use every dime that I've got.
So is this statement from the front page still accurate?
Memblers wrote:
An NES dev cartridge is in production by Membler Industries. More details to come.
Should there also be links to RetroZone?
Aha. I made the order, and got the status 'shipped' 1 week ago. That means I'm probably getting a faulty SNES Powerpak and have to send it back?
Well buhu, I hope it won't be the hassle some other oversea customers have had.
Good ol' time will show.
Well if it only affects certain revisions of snesses chances are it' ll work on yours...but it might not on your friends ect so you stil might wanna send it back.
Cheesemeister wrote:
Memblers wrote:
But that's probably more because I'm saving my NES monies up for my own hardware designs, I can use every dime that I've got.
So is this statement from the front page still accurate?
Memblers wrote:
An NES dev cartridge is in production by Membler Industries. More details to come.
Yep, and amusingly, it's still the same design I'm picking up on again (or will be anyways, after Garage Cart #2 is out the door). It's kinda sad but also funny looking at the PCB saying (C)2004 on it.
Quote:
Should there also be links to RetroZone?
Yeah, there definitely should be. But if the PowerPak is to be mentioned, I'd avoid describing it as a dev cart because purely from a devcart point of view, I believe it has some shortcomings. Though it's a step up from the Willem burner that many people use, particularly in the ease-of-use department.
Quote:
Yeah, there definitely should be. But if the PowerPak is to be mentioned, I'd avoid describing it as a dev cart because purely from a devcart point of view, I believe it has some shortcomings. Though it's a step up from the Willem burner that many people use, particularly in the ease-of-use department.
Yeah, the lack of permanent connectivity to your PC is pretty lacking from a devcart point of view. On the other hand, I think that combining it with your joypad serial cable and a modified boot ROM would eliminate those shortcomings. And I guess using a USB copyNES would do the same, even if its a little more pricey.
Myself, I've been too lazy to try out either yet... I guess I will look into it if I ever get into the process of designing my own mapper hardware. :)
SNES Powerpak arrived. Took about 2 weeks. US to Norway.