Hmmm, I think it is pretty silly to expect a company to know about and test every single Hack or Homebrew on the Web. They would go bankrupt buying games to test on the system, not to mention the amount of time it would take. Also, you can't expect overnight miracles. Not only is the programming on both sides complicated, by so is communication between 2 businesses.
#1, Make sure you are always on the latest firmware version before contacting support. Also, as with any piece of hardware, firmware upgrades can break existing working products. If that happens, contact support.
#2, Don't expect a Hack to work. If it does, then that is a nice bonus. It is nearly impossible to check every single hack. At this point, its up to the system manufacturer if they want to go down the rabbit hole of hacks. I would guess that if they have multiple complaints about a game, it may be worth their time and money to get it working.
#3, With Homebrews, unless it specifically states that the game works on the AVS, I would error on the side of caution that there could potentially be issues. Again, unless the game developer has an AVS to test on or they contact retroUSB ahead of time, how is RetroUSB supposed to know? Your best bet, contact both the game developer and retroUSB. If the developer gets enough complaints, maybe it may be worth their time to work with retroUSB to make sure their games work properly. And vice-versa, if retroUSB is hearing of a specific new game no working, it may be worth their time as well.
The lesson is, if Company X is selling Game Y to be played on the NES, I would only expect 100% compatibility on only the NES and that clone systems could have compatibility issues. If you have an issue, contact support on both ends and be patient. Don't expect overnight results. It could be weeks or even months before they are able to get it to work. And even then, they may wait to push out the update because they may fix multiple issues with a single update. It would be annoying to have to update your AVS every week because they got a game working.
In my experience, I test on the NES and AVS. Anything else, I don't support as there are just too many systems with too many quirks. The AVS is pretty impressive with it's compatibility list. It for sure beats the Retron 5 by a mile for compatibility for licensed, unlicensed, Homebrews, and hacks. The AVS is by far the best and most affordable HDMI NES\Famicom clone on the market.
EDIT: I just saw your other post about the 2 hacks. Man, if you are that upset about this, just sell the AVS and use a real NES. This is what I did with my Retron 5 because it didn't do what I wanted it to do. If you are in the market of playing on a clone system, then you need to expect that some games just aren't going to work, especially games that use hardware that didn't exist in 1990. FF and Pokemon are not your standard hacks. The only thing I expect the AVS to work with is the original NES library. It is near impossible to 100% clone an NES. If it was easy, many more companies would be doing it. There is a reason why Nintendo had the Quality Control program that developers had to pay to be apart of. This was Nintendo's way to assure its customers that any game you buy is guarenteed to work on their NES. You should be happy that Brian is even willing to try to get hacks and unlicenced games to work on his system because I know Nintendo would flat out refuse to. You've made it pretty clear multiple times over that you are pretty upset about these games not working to retroUSB support. So agian, my own advice that is 100% not affiliated with retroUSB or any creators of any games, either be patient or sell the system.
Edited: 12/11/2017
at 10:50 AM
by Mega Mario Man