Originally posted by: fsped09
I give my buyers the option. Gift it for X dollars, or add 3% for the paypal fees. My only problem is that they completely ignore that.
For instance, I recently sold a few items to a user. I was clear that they can do A (gift) or B (add 3%). I've easiely eaten over $20 in paypal fees because no one reads entire messages.
What does NA suggest I do if the buyer fails to follow directions???
If you are telling the buyer that they have to either gift or pay for fees
after a price has been agreed upon and a transaction has been set up, its wrong. If you are stating up front that your prices don't include a 3% additional fee then you're o.k.
I wish that people would simply calculate the fee into their shipped prices and not openly try to circumvent PayPal fees though, it would be better for everybody. It is the sellers responsibility, by default, to pay for any PayPal fees. You are the one requesting that method of payment. It is also much more professional to do things by the book, in my opinion. I paid thousands in PayPal fees last year and I am perfectly o.k. with it, its part of running a professional business and using a valuable service.