Originally posted by: Holy-SNES
Ok, so is this discussion regarding whether YOU feel like this violates eBays 'brand new' policy, or whether it actually does?
I use the words brand new to describe something that has never been used.
Others use it as describing something that is in the exact condition it came from when it was released.
In a court of law, where a descision can't be reached, the judge will use reasoning to rule.
The general public will most likely consider this item brand new, even though the shrink has been opened at one end, and I'm pretty certain a judge will also.
But, thought I'd go and ask eBay mayself...
(mind you, this is only a supervisors opinion. I didnt have the heart to report the listing, but if I did, I think they will warrent it)
Hannie Mae L.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Hannie Mae L. How may I help you today?
mickeymovz1979
Hi how are you?
Hannie Mae L.
HI there. I'm doing great, thanks for asking.
Hannie Mae L.
I hope you are all fine as well.
mickeymovz1979
Thats good. I have a question regarding the item no. 150757067623
mickeymovz1979
The seller has listed the auction under the 'brand new' eBay description.
mickeymovz1979
The 'brand new' description states 'An item that has never been opened or removed from the manufacturer's sealing (if applicable). Item is in original shrink wrap (if applicable). See the seller's listing for full details.'
mickeymovz1979
Even though this item is still in the original shrink wrap, the shrink wrap has clearly been opened at one end.
mickeymovz1979
I'm not too sure whether 'brand new' applies to an opened but unused item, or only to an item that has the full shrink wrap on it.
mickeymovz1979
My question is, if the contents of the shrink wrap, ie; the box and it's inner contents, are in fact unused (the box being unopened) but the shrink wrap has been partially opened at an end allowing the box to be opened, as stated in the listing, does this item warrent eBays 'brand new' description or is it in violation of eBay's 'brand new' poilcy?
Hannie Mae L.
I understand that you are concern about the item condition of the item you are watching. I'll help you on this.
Hannie Mae L.
While I check on this, will there be anything else that you'd want me to look into?
mickeymovz1979
No thank you
Hannie Mae L.
Sure. Basically it doesn't really violation the item condition policy we have since as long as the item it self is unused especially for this one a game, it wouldn't matter if the box or wrapper is opened on one end.
mickeymovz1979
Oh ok. Was this confirmed by your supervisor or is this your personal opinion?
Hannie Mae L.
Yes it is confirmed by my supervisor. As the item itself is brand new, though if you feel that this listing is in violation of some listing practices. I can repotr this one from my end so that our trust and safety team will be able to investigate on it and will be taking action on this within 24-48 hours.
mickeymovz1979
No its ok thank you.
Hannie Mae L.
It's my pleasure. I'm glad I was able to assist you.
Hannie Mae L.
Enjoy the rest of your day! Take care.
Hannie Mae L.
Thank you for your time and for using eBay Live Help. Have a great day!
Chat Session Ended, Goodbye. (5010)
So lets trust eBay workers before collectors who know what they are talking about.
I TOO am going to sell all my opened items as brand new! I'm on the road to riches!