Okay. I usually tell this story and I think people don't believe me. But it's the honest to God truth.
Some of you may know a thing or two about having the trouble of getting your NES to perform when you wanted to play it. You would put the game in, push it down, and hit the power button...and watch the red light flash on, off, on, off...etc. Well I was no different, me and my brother would spend ten minutes before-hand just trying to get the thing working properly. We came up with some pretty good tricks to get our games to work (that's another forum idea). It got to the point that we wouldn't even bother after a while, we were just fed up. I even ripped off the door hatch to the NES in a fit of rage once. I finally got so sick of the bullsh*t, that I decided to write Nintendo a letter telling them what a steaming pile the NES was. In a hand written letter, I told them the trouble we were having and that we had done EVERYTHING we could to get this thing to work! I even told them that our Atari 2600 was a better system, because it still worked like a charm (wich is the truth, it STILL works great!) A few days later, I got a response from Nintendo. I really don't remember a thing the letter said except one small detail. They told me to send them EVERYTHING. They wanted our NES, the games, the works. I figured at that point, why not! We couldn't play it anyway! I sent the whole works to Nintendo like they requested. A week or two went by, and we finally got a package in the mail from Nintendo. They sent us a brand new NES (with a door hatch), and all of our games were completely cleaned, inside and out. Some games even had new labels on them. Some even came in new boxes! And games that had saved data on them was still intact. To say the least, I was in awe. Shock is more like it. The NES was in top shape. The games worked like new. The only thing I had any complaint about was that my copy of Zelda was replaced with a newer grey cart. Instead of my original gold one. But I was not about to complain. Needless to say, that has to be the best customer service I have EVER been a part of or have heard about. Nintendo did right by me, and it worked. I am still a devoted fan of Nintendo, and it started with this experience.
