Originally posted by: 00fatstrat
ok got a follow-up here. got the manual today, it was a photocopy of wii twilight princess, wrong console. called about the issue, nintendo wanted to try and send out the gamecube version and let me find out if it was a photocopy or not. i figured if they didnt have any wii manuals, they sure wouldnt have any gcn manuals. i say just give me a refund and the rep says ok just mail back the photocopy and PAY RETURN SHIPPING! i tell the dude that isnt right, i pay shipping for something they sent wrong in the first place? and for something i could have printed for free off their site? long story short, i talk to a supervisor and get full refund and dont mail anything back. i also stated that their site should inform people that they dont have any more original manuals. funny that a multi-billion dollar company would try to screw someone out of $2+time+gas because of their mistake. thanks nintendo. -end rant
Your experience is almost exactly mine.
I ordered Golden Sun 1 & 2 manuals & map. The Nintendo store clearly said that it was for manuals and map. My confidence was also boosted by the fact that these particular entries said nothing about the possibility of photocopies, while every other game I checked did. I assumed they actually had the manuals and maps for these.
I received photocopies of the manuals. No maps at all. I wrote and complained immediately. I got the same response as you. They wanted me to pay to return the manuals. Screw that. I complained again and got my full money refunded with no further effort on my end.