After 43 days I finally received a new PCB for the Mortal Kombat
The clear difference on the board was a sticker on the top reading 'Mortal Kombat II v1.04'
Only took about 10 minutes to put in, and finally the painful wait is over!
Of course the problem now is I've forgotten all the moves again in the past 40 days!
The first thing I checked was MK1 character descriptions to see if Kano actually has a description now, and sure
enough, his backstory is now there, the text block is no longer blank
Now that it actually works, I was able to actually capture what the dead pixels look like,
they weren't satisfied with my previous evidence that I needed a new screen so hopefully my new pics and videos will suffice.
They do in fact have a new online ticket system that is way better than their old format, it actually has separate
dropdown menus for all of their different cabinets and you can pick from the laundry list of known issues or put in a new one
As soon as you create the ticket, it puts it in your "pending issues" section where you can clearly see all of the updates.
Way better than what they had for an online system before. I was able to submit all of my pictures and videos properly,
where their old system of writing an email was just kind of a crap shoot IMO