Originally posted by: Diamante Loco
Take for instance Bunnyboy. He is a one or two person operation for retrousb and his customer service blows Analogue out of the fucking water. Doesn't provide tracking a week before it fn ships and, even though it may take a couple days, actually replies to CS emails...
Nah, totally disagree. They both have reasonably good customer support given their small sizes. Analogue is only ~4 people and is dealing with significantly more orders (~10k units).
I've seen plenty of people complaining to Retrousb on twitter for not getting a response. Stuff happens. Emails get lost in spam folders. A sudden surge of requests causes a 1 person support team to get days behind. Many people (myself included) waited a couple weeks before their AVS preorder was shipped.
This is all perfectly acceptable given the circumstances and as a result most people act reasonably in these situations by exercising some patience.