Wow, that's bad. They need to be doing their best work as this thing gets started, and this is a bad sign.
Here's something I've been thinking about. If I had some super-rare sealed game, there's no way I would send it through the mail for this service. Not only could it get lost or stolen en route, but it would be so easy for the game to incur even the slightest amount of damage on the way. And if they're really being as picky as they claim they are, that would make it a lower grade (not to mention damage my super-rare sealed game).
On the other hand, it sounds like they're not being that picky, so I guess it doesn't matter :-S
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